Returns & Refunds policy

At Maestro Ramirez Publishing, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, you may return it within 30 days of the purchase date for a refund, subject to the following terms:

Eligibility for Returns

• Items must be returned within 30 days of the purchase date.

• Items must be in their original condition, unused, and in the original packaging.

• Proof of purchase (receipt or order confirmation) is required.

• Digital products, downloadable content, and personalized items are non-refundable.

• All returns are subject to a 20% restocking and processing fee, which will be deducted from your refund.

Refund Process

• Once we receive your return, please allow 5-7 business days for processing.

• Refunds will be issued to the original payment method, minus the 20% restocking fee.

• Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [customer support email] within 7 days of receipt. We will provide a replacement or a full refund, including shipping costs, upon verification of the issue.

How to Initiate a Return

1. Contact our support team at [customer support email] with your order details.

2. Package the item securely and ship it to the return address provided.

3. Once received, we will process your refund as per the terms outlined above.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion. For any questions, feel free to reach out to us at info@maestroramirezpublishing.com.

Thank you for choosing Maestro Ramirez Publishing!